Change of mind
Theatre Safe Australia does not offer refunds or exchanges for change-of-mind purchases. Please choose carefully before completing your order.
Faulty, damaged or incorrect goods
If goods are supplied faulty, damaged, defective or incorrectly supplied, please contact Theatre Safe Australia as soon as reasonably possible after receipt.
Where required under Australian Consumer Law, we will provide an appropriate remedy, which may include repair, replacement or refund.
Proof of purchase may be required.
Special order and non-stock items
Products specifically ordered for a customer and not held as regular stock are generally not eligible for return or refund for change-of-mind reasons.
This does not affect any rights available under Australian Consumer Law.
Return conditions
Where a return is approved, goods must be returned in a condition agreed with Theatre Safe Australia. Change-of-mind returns (if accepted at our discretion) must generally be unused, undamaged and in saleable condition.
Return shipping
Customers are responsible for all return shipping costs.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.
Contact us
To arrange a return or report faulty, damaged, missing or incorrectly supplied goods, please contact:
Phone: 1300 439 872
Email: [email protected]