01 - What We Do

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Concrete test blocks stacked on a platform for a hoist load test below a fly grid.

Service & Inspection Programme - an ongoing programme that keeps your stage systems safe, compliant and performing, with scheduled inspections, preventative maintenance and a documented service history delivered in-house by TSA's Competent Inspection Officers, Australia wide

Compliance & Service · Service & Inspection Programme

Keep it safe. Keep it on record. We come back.

An ongoing programme that keeps your stage systems safe, compliant and performing - scheduled inspections, preventative maintenance and a documented service history, delivered in-house by the same people who know your venue. A Health Check tells you where you stand; the Programme keeps you there.

See what's in the programme →

Or call 1300 439 872

On programme with venues around Australia
HOTA Home of the Arts Canberra Theatre Centre Brisbane Powerhouse Ipswich Civic Centre Gold Coast Convention and Exhibition Centre Brisbane Showgrounds Cairns Convention Centre Melbourne Olympic Park Arts Queensland WA Department of Local Government, Sport and Cultural Industries National Gallery of Victoria Griffith University Queensland University of Technology University of Melbourne University of Adelaide Logan City Council Mackay Regional Council Wollongong City Council Mueller College Anglican Church Grammar School
0+
Standards assessed against
0 mo
Per-asset certificate validity, renewed each visit
0-5
Due-Diligence Level, climbing year on year
AU
In-house Competent Inspection Officers, Australia wide
Two TSA crew in headlamps inspecting chain terminations on stage battens.
TSA crew Checking chain terminations on stage battens
What the Programme is

We come back,
so you don't have to chase it.

An ongoing, contracted programme: scheduled inspections, preventative maintenance and a documented service history, delivered in-house. A Venue Systems Health Check tells you where you stand; the Programme keeps you there. It is the Maintain step in the full Compliance & Service offer.

Annual or six-monthly visits 50+ standards assessed against 12 mo per-asset certificates 1-5 Due-Diligence Level Year on year service history
A TSA technician works at a chain hoist hung from a test rig, its black chain bag and straps hanging below.
TSA workshop load cell test on a chain hoist
A hand fills in an inspection form on a clipboard beside a chain and a worker in an orange hi-vis vest.
TSA crew on site inspection form filled in by hand
Close-up of a Nidec motor data plate on a stage automation hoist, every line legible.
Electric Theatre motor data plate on a stage hoist
A small Kito lever chain hoist lies on a workbench with its inspection tag hanging from the chain.
TSA workshop tagged lever hoist on the bench
What the Programme does for your venue

Four jobs, off your desk.

Stop chasing maintenance

We come back on schedule, so you don't have to remember when each system is due.

Build a defensible record

A documented service history that demonstrates due diligence over time, not only on the day.

Keep certificates current

Load tests and Test & Tag renewed before they lapse, so nothing falls out of certification.

See your venue improve

A Due-Diligence Level that climbs year on year, on paper - from breakdown-only toward fully monitored.

What's included

A programme you can
run on, and defend.

A programme is not an annual phone call. Each visit combines inspection, maintenance and certification, and adds to a documented service history.

Scheduled inspectionsAnnual or six-monthly, set to your use and risk, and booked around your performance calendar.Scheduled
Preventative maintenance visitsLubrication, alignment and tensioning across fly systems, hoists, drapes and tracks and stage machinery - wear monitored against discard criteria, with functional checks of brakes, limits and emergency stops.Preventative
Minor corrective maintenance in-situSmall fixes done on the visit, so the obvious does not wait for the next quote.Corrective
Electrical Test & TagPowered hoists and stage equipment tested and tagged to AS/NZS 3760.AS/NZS 3760
Per-asset certificationCertificates across your systems - every load-tested electric chain hoist gets its own, typically valid 12 months, with rigging and height-safety equipment certified item by item.Certified
Documented service history + asset registerPersistent Asset IDs tracked year on year, so the record never restarts when staff change.Register
Maintenance Priority ListAssets grouped by urgency, so "something's wrong" becomes a costed, ordered plan.Priorities
Year-on-year Due-Diligence trackingYour venue's maintenance culture rated 1-5 and tracked, as WHS due-diligence evidence.Level 1-5

The Programme keeps you there, on schedule.

It is the Maintain step: an ongoing relationship where the same deliverables repeat on an annual or six-monthly cadence, building a documented history that raises your Due-Diligence Level.

Or start with a Health Check
A TSA inspection tag reading PASSED, dated and QR coded, on the side of a winch motor.
TSA inspection tag passed, dated and QR coded on a winch motor
Standards and intervals
Service and Inspection Programme: intervals, standards and certificates at a glance
Visit cadenceAnnual or six-monthly, set to use and risk
Hoist and rigging serviceTypically every 12 months, some systems shorter
Hoists and lifting gearAS 1418, AS 2550, AS 4991; 50+ standards assessed against
Electrical Test & TagAS/NZS 3760
Height safetyAS/NZS 1891, six-monthly
Per-asset certificateTypically valid 12 months for each load-tested chain hoist
Wear limitsAssessed against published discard criteria
Due-Diligence Level1-5, tracked year on year

Also available on their own: annual inspection and recertification and electrical Test & Tag.

Two TSA crew in hi-vis check gear at a bench in front of racked truss and flight cases.
On the job

A programme is not an annual phone call.

TSA crew checking gear at the bench

Australia wide

The same people, every visit. Australia wide.

In-house Competent Inspection Officers and technicians who come back on schedule.

Nissan Arena main court seen from the mezzanine with the lighting and audio rig hung overhead.
Nissan Arena main court rig
Chain hoist hanging from a rigging point above the arena seating bowl.
Hoist in place above the seating bowl
In the wings

Nissan Arena

Our team serviced and load tested all 14 hoists in place from an elevated work platform, so none had to leave site and the venue kept running.

Read the case study →
Take the detail with you

Two documents,
sent to your inbox.

FAQ

Questions
about the Programme.

If your question isn't here, call us or send your venue detail - we will come back with the right answer for your room.

Call 1300 439 872 →
A Venue Systems Health Check is a one-off review that tells you where your stage systems stand today. The Programme is the ongoing relationship that keeps them there: scheduled visits, maintenance, certification and a service history that builds year on year.
Typically yearly. Some systems are inspected two or four times a year, depending on the system, its use and its risk. Visits are scheduled in advance, around your performance calendar.
Depending on what you run: scheduled inspections, preventative and minor corrective maintenance, electrical Test & Tag, per-asset certificates, a service history with asset register, and a Maintenance Priority List, all tracked against your Due-Diligence Level.
Hoist and rigging systems are typically serviced every 12 months, some on a shorter cycle. Each visit covers lubrication, alignment and tensioning, wear checks against published discard criteria, and functional tests of brakes, limits and emergency stops. Minor fixes are done in-situ and documented. Keeping to the interval protects warranty cover.
Yes. The documented history and per-asset certification stand as due-diligence evidence that your venue is maintaining its stage systems to recognised standards.
TSA's own Competent Inspection Officers and technicians, in-house, Australia wide - the same people across visits, so they know your systems.
Keep it safe, on schedule

We'll keep
coming back.

Tell us about your venue and your stage systems. We will scope a programme around your calendar and build the documented record, Australia wide.

See what's in the programme →
  • We schedule. Annual or six-monthly, around your calendar.
  • We inspect and service. Preventative maintenance and in-situ fixes.
  • We certify and record. A documented service history year on year.